Shop Foreman

  • Reference ID:01890
  • Post Date:March 4, 2021
  • Location:Phoenix
  • Job Type:Full Time
  • Department:Service
  • Openings:1
  • Summary:

    The Shop Foreman will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

    Responsibilities:

    • Implements and maintains an effective dispatch system.
    • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Responsible for efficiency within the shop.
    • Prioritizes and controls all comebacks to ensure proper and prompt attention.
    • Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
    • Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor, customer, and/or the credit department.
    • Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed within the time period allocated for the task and the repair order has been completed properly. Quality control sheets are to be used if the estimate is over $500.
    • Communicates job status with the next shift supervisor (Service Advisor and/or Lead Hands).
    • Under some circumstances, maintains timely and professional contact with service customers.
    • Maintains an organized and up-to-date repair log.
    • Occasionally opens and closes repair orders, when Service Advisor or Service Manager are not available.
    • Checks customer credit status.
    • In the absence of the Service Advisor and Service Manager, coordinates parts requirements with the parts department. Contacts special order parts customers to schedule appointment immediately upon receipt of parts.
  • Requirements:
    • High school diploma or general education degree (GED) essential
    • Post-secondary diploma or trade certification preferred
    • Qualification as a Journeyperson is an asset
    • Three years related experience and/or training
    • Valid Commercial Driver’s License
    • Must be able to lift a minimum of 25 kgs or 50 pounds.
    • Must be able to walk around shop floor/parts department and sit/stand at service counter
    • Functions well with large volume and fast-paced work environment.
  • Additional Comments: Inland is an industry-leader in the heavy truck & equipment sales, service and parts marketplace. As a rapidly-growing company with over 1,300 employees across 35 locations in Canada and the United States, Inland offers exciting employment opportunities with competitive wages and an attractive benefits package. Only applicants selected for an interview will be contacted.

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